Frequently Asked Questions

A proxy server acts as an intermediary between your device and the internet. When you use a proxy, your requests are routed through the proxy server, which masks your real IP address and location. This provides anonymity, security, and access to geo-restricted content.

HTTP proxies are designed for web traffic (HTTP/HTTPS) and are ideal for web scraping and browsing.

SOCKS5 proxies are more versatile and can handle any type of traffic including P2P, gaming, and streaming. They offer better performance and support UDP connections.

Residential proxies use IP addresses assigned by ISPs to real homeowners. They appear as regular users and have the highest trust score, making them ideal for sensitive operations.

Datacenter proxies come from cloud servers and data centers. They're faster and more cost-effective but may be detected by some websites with strict anti-bot measures.

We accept the following payment methods:

� USDT (Tether) - TRC20 and ERC20 networks supported
� Account Balance - Top up your wallet and pay from your balance

Unlimited Traffic Proxies are port-based proxies with unlimited traffic. You pay a fixed monthly fee per port/thread and can use as much data as you need without worrying about overage charges. This includes:

� Unlimited Residential - Rotating residential IPs
� IPv6 Datacenter - High-speed IPv6 proxies
� IPv4 Datacenter - Traditional IPv4 proxies

Traffic Proxies are pay-per-GB residential proxies. You only pay for the data you actually use, and your traffic balance never expires. This includes:

� Traffic-based Residential - Standard residential proxies at $2.80/GB
� Mobile Residential - Real 4G/5G carrier IPs at $5.50/GB

Perfect for variable workloads or users who want flexibility without monthly commitments.

Static Residential (ISP) proxies are dedicated IPs that don't rotate. Unlike rotating proxies, you get the same IP address for your entire subscription period. Benefits include:

� Consistent identity for account management
� Perfect for social media automation
� Ideal for e-commerce and sneaker copping
� Available in multiple countries with city-level targeting

Our residential proxy network covers 195+ countries worldwide including:

� Americas - USA, Canada, Brazil, Mexico, Argentina
� Europe - UK, Germany, France, Italy, Spain, Netherlands
� Asia Pacific - Japan, South Korea, Australia, Singapore, India
� And many more...

For Static Residential, we offer specific countries with city-level targeting options.

Shared Proxies provide access to a pool of rotating proxies shared among users. They're our most affordable option, perfect for:

� General web browsing and privacy
� Basic web scraping tasks
� Testing and development
� Users with budget constraints

You will receive thousands of static IPs, including data center, residential, and mobile proxy IPs.

Refunds are reviewed only for confirmed major platform-side service failures that prevent normal access and cannot be restored after technical review by our support team. We offer short-term packages you can purchase to test compatibility, performance, and configuration before longer purchases.

Once service is accessible, refunds are not provided for user-side issues, third-party blocks, performance dissatisfaction, or use-case mismatch. See our Refund Policy for full details.

To request a review, submit a support ticket with detailed logs and evidence.

Yes! You can add more resources at any time:

� Traffic Proxies - Purchase more GB, instantly added to your balance
� Unlimited Traffic Proxies - Buy additional ports/threads
� Static Residential - Order more IPs

No need to wait for your current plan to expire.

No! Your traffic balance for Traffic Proxies (pay-per-GB) never expires. You can use it whenever you need, at your own pace. This is one of our key advantages over competitors.

Our wallet system allows you to:

� Top up your balance using USDT
� Pay for any product from your wallet balance
� Earn referral commissions directly to your wallet

It's a convenient way to manage multiple purchases without repeated payment processing.

After purchase, you'll receive proxy credentials in your dashboard. Format options include:

host:port:username:password username:password@host:port You can configure these in any software that supports HTTP/HTTPS or SOCKS5 proxies, including browsers, scraping tools, and automation software.

IP Rotation - Your IP address changes automatically with each request or at set intervals. Great for scraping and avoiding rate limits.

Sticky Sessions - Keep the same IP for a specified duration (e.g., 10 minutes, 30 minutes). Useful when you need to maintain a session, like logging into a website.

Our rotating residential proxies support both modes.

IP whitelisting (authentication by IP address instead of username/password) is available for some products. This allows you to connect without entering credentials.

Check the specific product details in your dashboard or contact support for availability.

We support multiple protocols:

� HTTP - Standard web requests
� HTTPS - Secure web requests with SSL/TLS
� SOCKS5 - Universal protocol for any traffic type

Most products support all three protocols. You can choose the appropriate port for your needs.

Try these troubleshooting steps:

1. Check credentials - Ensure username, password, host, and port are correct
2. Verify protocol - Make sure you're using the right protocol (HTTP/SOCKS5)
3. Check subscription status - Ensure your plan hasn't expired
4. Test with curl - Try a simple test: curl -x user:pass@host:port https://httpbin.org/ip

If issues persist, contact our support team at [email protected]