Refund Policy

1 Overview

Our refund policy is designed to protect both customers and our platform. Refund requests are only reviewed for confirmed major platform-side service failures that continuously prevent normal access to the delivered proxy service and cannot be restored within a reasonable handling period after technical review. We strongly recommend purchasing a short-term package first to evaluate whether our service meets your requirements before making a larger purchase.

2 Short-Term Packages

We offer short-term packages across our product lines so you can purchase and test what fits your business before a longer subscription. Purchasing a longer subscription means the customer has evaluated and accepted that the selected product fits their intended use case. Available options include:

• Unlimited Traffic Proxies - Short-term plans to test unlimited data transfer
• Traffic-Based Proxies - Small GB packages available for testing
• Static Residential - Short-term ISP proxy plans for testing

3 When Refunds Are Not Provided

Once proxy credentials have been delivered and the service is accessible, refunds are not provided for:

• User-side configuration issues or failure to use the purchased service
• Target website blocks, IP bans from third-party websites, or third-party restrictions
• Routing conditions, dissatisfaction with proxy performance, or use-case mismatch
• Account termination due to Terms of Service or Acceptable Use Policy violations
• Promotional or discounted purchases, except where required by applicable law

Residential proxy performance may vary because residential proxies rely on real residential network resources. Speed, stability, country availability, sticky session behavior, and target website compatibility may be affected by residential node availability, ISP routing, target website restrictions, regional network conditions, and other third-party factors.

4 Refund Eligibility & Review

Refund requests may be considered only when all of the following apply:

• A confirmed major platform-side service failure continuously prevents normal access to the delivered proxy service
• The issue cannot be restored within a reasonable handling period after technical review by our support team
• Examples may include extended server unavailability, authentication system failures, or persistent proxy connection issues caused by our platform

For traffic-based plans, unused bandwidth may only be credited or refunded if the issue is confirmed as an eligible platform-side service failure after technical review. For unlimited plans, any eligible refund is calculated based on unused service time after technical verification.

All refund requests require detailed logs, test commands, screenshots, and technical evidence. Refund eligibility is determined only after review by our support team. To request a refund, submit a support ticket with your evidence. Approved refunds are usually processed within 7-10 business days.

5 Contact Us

If you have questions about this policy or need assistance, please contact us: